At AgencyPortal, we prioritize customer satisfaction and understand the importance of flexibility. While we stand by the quality of our modules, we also acknowledge the necessity of a fair policy regarding refunds.
14-Day Money-Back Guarantee
We provide a 14-day money-back guarantee for all our modules. If, for any reason, you are dissatisfied with our product, you can request a full refund within 14 days of your purchase. To be eligible for a refund, the product must not have been excessively used, altered, or downloaded.
Conditions for a Refund:
- Product Incompatibility: If the module is incompatible with your system despite meeting the pre-stated requirements, and we cannot resolve the issue.
- Major Malfunction: If there's a significant malfunction in the module, and our support team is unable to fix it within a reasonable time.
- Product Not Delivered: If, due to some technical issues, you did not receive the module after your purchase.
Non-Refundable Circumstances:
- Change of Mind: If you decide you no longer want the module after purchase, without a specific reason related to the module's functionality.
- Lack of Expertise: If an inability to use the module is due to a lack of technical knowledge on the customer's part.
- Open Source Products: Any open-source version of our products is non-refundable due to their nature.
Custom Software Development:
For custom software development services, the refund will depend on the development progress status before the project is finished:
- 100% refund when the development has not started yet.
- 50% refund when the development has been started, but is finished in 50% or less of total development.
- No refund when the development is beyond 50%.
Service-Related Refunds:
Our services related to products, such as Installation Service, Template Integration, and Priority Support, are non-refundable once any related task has been initiated.
Requesting a Refund:
To request a refund, please contact us at support@agency-portal.io, providing a detailed reason for your request, along with any relevant information that could substantiate your claim.
By purchasing a product from AgencyPortal, you agree to this refund policy. Please ensure you read and understand this policy before making a purchase.
For any questions or clarifications regarding this policy, feel free to contact us at info@agency-portal.io.
